Last updated: October 9, 2026

Memora Memorials ("Memora", "we", or "us") respects your privacy. This policy explains how we handle personal information when you browse our store, request a memorial quote, place an order, or ask us to coordinate delivery or cemetery installation in Greater Vancouver.

Information we collect

• Contact, account, billing, and delivery details, including your name, email, telephone number, and postal address.
• Memorial details you choose to provide, such as a person's name and dates, inscriptions, photographs, artwork, cemetery, plot reference, and design preferences.
• Order, payment status, quote, referral, dealer, installation, customer service, and correspondence records.
• Basic device, session, and security information needed to operate the storefront, protect accounts, and prevent fraud.

Payment card details are handled by the payment provider selected at checkout. We do not ask you to send card numbers or security codes through WhatsApp.

How we use information

We use information to prepare designs and quotes, take and fulfil orders, collect payment, arrange shipping, coordinate cemetery requirements and installation, provide support, manage partner referrals, meet legal and accounting duties, and protect the store. We send marketing only where permitted and provide a way to unsubscribe.

Who receives information

We share only what is needed with payment providers, website and communications providers, carriers, approved local installers, and cemetery operators when coordination is requested or required to fulfil your order. Our manufacturing factory may receive the approved inscription, artwork, dimensions, and other production details needed to make your memorial.

The factory is outside Canada. Information needed for manufacture may therefore be processed outside Canada, including in the country where the factory operates, and may be subject to that country's laws. Local installers and cemetery operators may receive your contact and site details to arrange access and installation. We do not sell personal information.

Memorial photos and artwork

Only upload photographs, names, dates, or artwork that you are authorized to share for the requested design and production. We use these materials for your quote and order, and disclose them only to the people and service providers needed to complete that work.

Cookies, retention, and security

Essential cookies and similar technologies support language, cart, sign-in, and security functions. We retain information for as long as needed for the purposes above, to resolve disputes, and to meet legal record-keeping requirements. We use reasonable administrative, technical, and physical safeguards; no online transmission or storage method is guaranteed to be completely secure.

Your choices and requests

You may ask to access or correct personal information we hold about you, withdraw consent where applicable, or ask a privacy question. Contact us through WhatsApp at +86 150 5221 8425. If you contact us through WhatsApp, Meta may process that conversation under its own privacy terms.

We handle personal information under applicable Canadian privacy laws, including British Columbia's Personal Information Protection Act and, where applicable, Canada's Personal Information Protection and Electronic Documents Act. You may also contact the Office of the Information and Privacy Commissioner for British Columbia or the Office of the Privacy Commissioner of Canada.

Nothing in this policy limits a privacy right that cannot lawfully be limited.